100-Day Return Period: You have up to 100 days from the date of purchase to return or exchange your product. Eligibility: To be eligible for return or exchange, the product must be unused and in the same condition that you received it.

Product Condition: Items must be free from misuse, deformation, or destruction. Products with signs of wear, damage, or alterations not caused by our error may not be accepted. Proof of Purchase: A receipt or proof of purchase is required to process the return or exchange. Non-Returnable Items: Certain items may be exempt from return, such as perishable goods, gift cards, or downloadable software products.

Contact Us: To initiate a return or exchange, contact us at support@thegrowingsofa.com with your order number and reason for return. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Item Shipping: You are responsible for shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance. Inspection and Approval: After receiving the returned item, we will inspect it and notify you of the approval or rejection of the return or exchange. Processing Time: Approved refunds will be processed within 7 business days, and the credit will automatically be applied to the original method of payment.

Defective or Damaged Items: We replace items that are defective or damaged due to our error. If you need to exchange it for the same item, contact us at support@thegrowingsofa.com. Exchange for Different Product: If you wish to exchange for a different item, indicate the desired item when contacting us. Price differences may apply.

Refund Amount: Refunds will be issued for the purchase value of the item. Original shipping costs are non-refundable. Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or with missing parts for reasons not due to our error.

Processing Time: If you haven’t received the refund yet, first check your bank account. Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted. Additional Assistance: If you have done all of this and you still have not received your refund yet, please contact us at support@thegrowingsofa.com

Customer Responsibility: You are responsible for shipping costs when returning an item. Non-Refundable Shipping Costs: Original shipping costs are non-refundable.

Sale Items: Only regular priced items may be refunded; sale items are final sale and cannot be refunded. Custom Orders: Personalized or made-to-order items cannot be returned or exchanged unless they arrive damaged or defective.

Customs and Taxes: For international returns, any customs duties, taxes, or fees are the customer's responsibility. Documentation: Ensure all necessary customs documentation is correctly completed to avoid delays or additional charges.

If you have any questions or concerns regarding your order, returns, or exchanges, please do not hesitate to contact us: Email: support@thegrowingsofa.com. Address: Rua Professor Oliveira Andrade, NR. 420 - A4470-634 Moreira da Maia. Customer Service Hours: 9am - 7pm.

Orders can be canceled up to 24 hours after placement. After this period, we cannot guarantee cancellation as the order may have already been processed. If your order contains multiple items, they may be shipped separately to expedite delivery. All orders are insured against loss or damage during transit, at no additional cost to you.

By placing an order with The Growing Sofa, you agree to this Return and Exchange Policy.

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated revision date.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.